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Accept a

normal payment

Payment

Once your payment terminal is set up, you will be able to accept payments with Arkos.

From the Welcome screen, enter the requested amount and tap OK to start.

Tap (

Apple Pay, Google Pay, contactless credit cards)Ask your customer to hold a contactless device or card

contactless card or device)

Hold a contactless card or device near the contactless symbol in the centre of the screen to start the payment.

Insert (chip

credit cards

card)

Insert a chip card into the chip card slot and leave it in place until prompted for PIN entry.

Swipe (magnetic stripe

cards

card)

Swipe a magnetic stripe

cards

card through the

mag-stripe

magstripe reader on the right side of your payment terminal.

Manual Entry

PanelOn this page

Tap the function button (F or F1 depending on your payment terminal) to manually enter your customers’ card details to process payments (card number, expiry date and security code).



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Accept Mail Order and Telephone Order (MOTO) transactions

If the payment terminal is configured to allow MOTO transactions, the option is available during the amount entry.

If the MOTO option is selected,  the customers’ card details will have to be manually entered.


Accept Tips and Gratuity

If the payment terminal is configured to allow supplementary amount, your customer will be asked to enter or select a Tip amount.

Note: The Tip amount is printed on the payment receipt.


Process a Refund

On the Sales menu, select Transaction > Refund. If the service is protected, the merchant code is required.

Enter the requested amount and tap OK to start.


Cancel a transaction

On the Sales menu, select Transaction > Cancellation. If the service is protected, the merchant code is required.

Enter the Reference number of the original transaction and tap OK to start.

The original transaction's details are displayed on the screen: transaction type, card number, transaction amount.


Note: A payment can only be voided by a Cancellation until the clearing of the original transaction by the Acquirer.

After the clearing of the original transaction by the Acquirer, you will have to process a Refund to void the payment.