Accept Mail Order and Telephone Order (MOTO) transactions
If the payment terminal is configured to allow MOTO transactions, the option is available during the amount entry.
If the MOTO option is selected, the customers’ card details will have to be manually entered.
Accept Tips and Gratuity
If the payment terminal is configured to allow supplementary amount, your customer will be asked to enter or select a Tip amount.
Note: The Tip amount is printed on the payment receipt.
Process a Refund
On the Sales menu, select Transaction > Refund. If the service is protected, the merchant code is required.
Enter the requested amount and tap OK to start.
Cancel a
Paymenttransaction
On the Sales menu, select Transaction > Cancellation. If the service is protected, the merchant code is required.
Enter the Reference number of the original transaction and tap OK to start.
The original transaction's details are displayed on the screen: transaction type, card number, transaction amount.
Note: A payment can only be voided by a Cancellation until the clearing of the original transaction by the Acquirer.
After the clearing of the original transaction by the Acquirer, you will have to process a Refund to void the payment.