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  • A description of what you were trying to accomplish

  • the API call URL. Mask the token value if its value is sensitive or at least a part of it. Leave the token tag.

  • The API call payload

  • the The Detailed View of the all the related Application Log Entries which include success and failure messages

  • The response returned by Atheos to the API calling application.

  • If the return code from the server is 500, the error logs from Apache2 on Atheos Server are required.

  • Optionally, a database dump may be given. It might be requested if further information is required to complete the investigation.

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  • A description of what you were trying to accomplish

  • The expected results including the difference between the actual results and the expected ones.

  • the The API call URL. Mask the token value if its value is sensitive or at least a part of it. Leave the token tag.

  • The API call payload

  • the Detailed View of the all the related Application Log Entries which include success and failure messages

  • The response returned by Atheos to the API calling application.

  • Optionally, a database dump may be given. It might be requested if further information is required to complete the investigation.

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  • Any messages exchanged between the POI and AtheosGateway. Their location and an example are given below.

  • Atheos Gateway logs. Their location and an example are given below.

  • The POI configuration files. The complete structure shall be included with the incident report. Their location and an example are given below.

The POI doesn’t get

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configured even if it has received its configuration

This problem is likely caused by an incompatible configuration.

If your installation has more than one AtheosGateway, include the artifacts of all them with the incident report.

The artifacts to join to the incident report are:

  • The POI configuration files. The complete structure shall be included with the incident report. Their location and an example are given below.

The POI crashes when it receives its configuration

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  • A description of what the user was trying to accomplish

  • The detailed view of the corresponding Application Log entry. An example is given below.

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Artifact Examples and Locations

UI Crash Dump

This artifact is displayed in the user’s browser window.

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