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A description of what you were trying to accomplish
the API call URL. Mask the token value if its value is sensitive or at least a part of it. Leave the token tag.
The API call payload
the Detailed View of the all the related Application Log Entries which include success and failure messages
If the return code from the server is 500, the error logs from Apache2 on Atheos Server are required.
Optionally, a database dump may be given. It might be requested if further information is required to complete the investigation.
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A description of what you were trying to accomplish
The expected results including the difference between the actual results and the expected ones.
the API call URL. Mask the token value if its value is sensitive or at least a part of it. Leave the token tag.
The API call payload
the Detailed View of the all the related Application Log Entries which include success and failure messages
Optionally, a database dump may be given. It might be requested if further information is required to complete the investigation.
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What are the missing parameters including their names and values.
AtheosGateway Controller Logs. Their location and an example are given below.
AtheosGateway Control files. Their location and an example are given below.
The POI configuration files. The complete structure shall be included with the incident report. Their location and an example are given below
Optionally, a database dump may be given. It might be requested if further information is required to complete the investigation.
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the Detailed View of the all the related Application Log Entries which include success and failure messagesif possible
The POI configuration files. The complete structure shall be included with the incident report. Their location and an example are given below.
Optionally, a database dump would be very usefulmay be given. It might be requested if further information is required to complete the investigation.
The configuration building process failed
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AtheosGateway Controller Logs. Their location and an example are given below.
AtheosGateway Control files. Their location and an example are given below.
The POI configuration files. The complete structure shall be included with the incident report. Their location and an example are given below.
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Any messages exchanged between the POI and AtheosGateway. Their location and an example are given below.
Atheos Gateway logs. Their location and an example are given below.
POI Configuration
The
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The POI configuration files. The complete structure shall be included with the incident report. Their location and an example are given below.
The POI doesn’t get configuration even if it has received its configuration
POI Configuration
The artifacts to join to the incident report are:
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configuration
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The POI crashes when it receives its configuration
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If your installation has more than one AtheosGateway, include the artifacts of all them with the incident report.
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The artifacts to join to the incident report are:
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