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This section describes the information that must be included when reporting any issues to the technical support. Depending on the type of issue, the required information is different. Additional information may be requested by the technical support afterwards.
An API call failed
If an API call does not behave like expected, the following artifacts shall be included in the incident report:
A description of what you were trying to accomplish
the API call URL. Mask the token value if it’s value is sensitive or at least a part of it. Leave the token tag.
The API call payload
the Detailed View of the all the related Application Log Entries which include success and failure messages
A POI configuration is missing some parameters
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