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This section describes the information that must be included when reporting any issues to the technical support. Depending on the type of issue, the required information is different. Additional information may be requested by the technical support afterwards.

UI Crashes

UI crashes mainly happen when a user tries to perform an action using the UI and an issue with the application triggers a UI crash. These issue shall always be reported to the technical support.

The following information should be included in the incident report:

• A description of what the user was trying to accomplish and what was the expected results

• The URL on which the error occurred

• A screenshot of the crash dump. An example is given below.

Security Violation

A security violation occurs when a user tries to perform an action from the user’s interface. Prior to reporting the issue to the technical support, the roles and users definitions shall be review. Technical support shall be notified if the application doesn’t behave as expected. A security violation message looks like:

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The following information should be included in the incident report:

• A description of what the user was trying to accomplish

• The detailed view of the corresponding Application Log entry. An example is given below.

Issue Artifacts Examples

UI Crash Dump

This artifact is displayed in the user’s browser window.

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Security Violation Application Log Entry

The detailed view of an Application Log Entry related to a Security Violation looks like:

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