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This section describes the information that must be included when reporting any issues to the technical support. Depending on the type of issue, the required information is different. Additional information may be requested by the technical support afterwards.
A POI configuration is missing some parameters
Take note that a POI configuration will be made available up to 2 minutes after it has been deployed.
The artifacts to join to the incident report are:
What are the missing parameters including their names and values.
AtheosGateway Control files. Their location and an example are given below.
A POI doesn’t get a newly deployed configuration
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