...
This log is located generally on each AtheosGateway instances in the directory /var/log/amadis. Its file name is AtheosGWController.log. If your installation has more than one AtheosGateway, include all of them with the incident report.
The content of this log among other things will contains lines like
...
The processed command files are listed in the AtheosGateway Controller Logs. The processed files are stored in the directory /home/amadis/control/attic or may still be in the /home/amadis/control directoryif the issue prevented from moving it into the attic sub-directory.
If your installation has more than one AtheosGateway, include all of them with the incident report.
Find the files related to the POI having an issue and include them to the incident report.
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Messages exchanged between the POI and AtheosGateway
They can be retrieved from the Atheos Server User’s interface under POIS >> Nexo Messages. Find the messages related to the POI you are trying to configure and join to the incident report:
The detailed view of the message
A text version (cut/paste) of the message itself labelled “Nexo Message” in the detailed view.
Take note that the messages are sent to Atheos Server within 2 minutes after they were generated.
If your installation has more than one AtheosGateway, include all of them with the incident report.
If no messages are found, send the content of the directory structure typically found in /home/amadis/files . They may be “stuck” into this directory structure.
The Atheos Gateway logs
The Atheos Gateway logs contains the connection log with the POIS. It is typically found in the /var/log/amadis directory structure. Their naming convention is atheosgw.log.*. Include all the relevant files in the incident report.
If your installation has more than one AtheosGateway, include all of them with the incident report.
A typical file looks like:
| Code Block |
|---|
2020-08-04 12.07.35 I Atheos Gateway 02.01.05 started using configuration /etc/amadis/atheosgw.conf
2020-08-04 12.07.35 I Copyright ©2005-2020 - 9164-4187 QUEBEC INC (“AMADIS”), All Rights Reserved
2020-08-04 16.40.01 I Accepted a connection from 70.80.252.205, port 3992
2020-08-04 16.40.01 I Connection closed by peer 70.80.252.205, port 3992
2020-08-04 16.40.01 I Closing the connection with 70.80.252.205, port 3992
2020-08-04 16.40.23 I Accepted a connection from 70.80.252.205, port 56200
2020-08-04 16.40.23 I Connection closed by peer 70.80.252.205, port 56200
2020-08-04 16.40.23 I Closing the connection with 70.80.252.205, port 56200
2020-08-04 16.43.58 I Accepted a connection from 70.80.252.205, port 41903
2020-08-04 16.43.59 I Connection closed by peer 70.80.252.205, port 41903
2020-08-04 16.43.59 I Closing the connection with 70.80.252.205, port 41903
2020-08-04 16.46.26 I Accepted a connection from 70.80.252.205, port 48512
2020-08-04 16.46.26 I Connection closed by peer 70.80.252.205, port 48512
2020-08-04 16.46.26 I Closing the connection with 70.80.252.205, port 48512
2020-08-04 17.10.33 I Accepted a connection from 70.80.252.205, port 58263
2020-08-04 17.10.33 I Connection closed by peer 70.80.252.205, port 58263
2020-08-04 17.10.33 I Closing the connection with 70.80.252.205, port 58263 |