Table of Contents |
---|
Functional overview and debugging information sources
What to include when reporting an issue
...
the Detailed View of the all the related Application Log Entries which include success and failure messages
if possible, a database dump would be very useful.
The configuration building process failed
...
AtheosGateway Controller Logs. Their location and an example are given below.
AtheosGateway Controller command Control files. Their location and an example are given below.
...
Any messages exchanged between the POI and AtheosGateway. Their location and an example are given below.
The Atheos Gateway logs. Their location and an example are given below.
...
The application log can be access using the Atheos UI under System Admin. >> Application Logs. The detailed view of an Application Log Entry related to a Security Violation looks like:
...
AtheosGateway Controller Logs
This log is located generally on each AtheosGateway instances in the directory /var/log/amadis. Its file name is AtheosGWController.log. The content of this log among other things will contains lines like
Code Block |
---|
2020-03-30 18.05.02 I Processing file 20200330-180408-b512706d-8e2f-4487-89b5-8b3bdb6d2950
2020-03-30 18.05.02 I Deploying CARNET11
2020-03-30 18.06.01 I Processing file 20200330-180408-b512706d-8e2f-4487-89b5-8b3bdb6d2950
2020-03-30 18.06.01 I Deploying CARNET11
2020-03-31 14.12.01 I Processing file 20200331-141110-3db95d3d-a886-4995-b222-7e90fcc98fa0
2020-03-31 14.12.01 I Deploying CARNET11
2020-03-31 14.12.01 I Processing file 20200331-141135-037a8b67-378f-4672-aa41-cda294667530
2020-03-31 14.12.01 I Deploying CARNET11
2020-03-31 18.43.01 I Processing file 20200331-184231-ffaf8164-8381-453c-953b-5306f5ca947b
2020-03-31 18.43.01 I Deploying CARNET11
AtheosGateway Controller command files |
AtheosGateway Control Files
The processed command files are listed in the AtheosGateway Controller Logs. The processed files are stored in the directory /home/amadis/control/attic or may still be in the /home/amadis/control directoryif the issue prevented from moving it into the attic sub-directory.
Find the files related to the POI having an issue and include them to the incident report.
This file is a JSON file without any formatting. A typical file starts with:
Code Block |
---|
{"version":1,"actions":[{"action":"DeployPOI","payload":{"version":"2021-03-10 18:04:22","profileData":{"version":"2021-03-10 18:04:22","profileId":"3","templateE0":"df140004434f5252\ndf15000356414c\ndf16000156\
n","templateE1":"9f4000056000f0a001\ndf1200026672\ndf670004fc020000\ndf17000101\ndf18000101\ndf40002aa000000003008ca000000003008da0000000030096a0000000040002a0000000420002a0000000420003\ndf490015a000000003008ca0
000000040002a0000000420002\n9f330003e0b8c8\n9f1a00020250\ndf34 |